Frequently Asked Questions

We have extensive experience building successful websites for our unique client base.
We know that we can use our expertise to do the same for your business.

Below you’ll find answers to the questions we get asked the most. We’ve done our best to answer some of the common questions here but do feel free to contact us if you need to ask something else.

MEETING AND TALKING

Virtual meeting – We use platforms like Lifesize and Skype to encourage quick and easy communications. Lifesize is a purpose-built video conferencing solution for the modern business.

FILE SHARING

File-sharing can be tricky while working remotely, this is the reason we are using Google DocsGoogle Docs and OnionShareOnionShare

CREATIVE AND DESIGN FEEDBACK

Do you want to send us some feedback or comment on your design work? We use Drawpile. Drawpile is a Free tool collaborative drawing program that allows multiple users to sketch on the same canvas simultaneously.

Information architecture describes how the different pages of a website are related to each other. This is usually communicated through a visual tool called a sitemap. Here is an example of a sitemap: check this sitemap
An interactive prototype is a black and white version of your website that is designed to prove the functionality and features as they will work in the browser. No design elements are applied at this stage as the prototype is just built to allow all parties to make final decisions on the functionality.
WordPress is open source content management software and currently powers around 25% of all websites on the Internet. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to strength. WordPress allows us to develop flexible and customisable websites to modern standards and observes web development best practices. Furthermore the community of web developers that use WordPress reaches far and wide and allows us to tap in to this collective intelligence and bring that wealth of experience to your project.
Your website needs to be hosted by a hosting company that specialises in WordPress hosting. There are many companies that do this. Siteground and WPEngines are just a few who specialise in this area. We are more than happy to make a personal recommendation should you require one. We host most of our websites with Siteground Hosting as provider .
Provided you subscribe to one of our ongoing maintenance website care plans, we will be your first point of call should something go wrong with your website. We will determine whether it is something the hosting company needs to fix something that is covered by your website care plan. We will provide training and video tutorials to assist you in using your website once it is launched.

Once your website is launched, we will provide 15 to 30 days of support to make sure any bugs have been ironed out and that you are confident using your new website. After
this you will need to subscribe to one of our ongoing maintenance website care plans to make sure your website is looked after and maintained. These website care plans include updating your software, regular backups, security checks and making sure your website is online and open for business 24/7/365. More information on our website care plans is available upon request or by using this link here website maintenance plan.

The time it takes for your website to appear on page 1 of Google depends on a number of factors. It depends on the search phrase people are using to find your website and the number of other websites that are also available for those search phrases. Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who actually work for Google), however there are a number of factors that can improve your chances. Building your website on WordPress is a good start as WordPress has some great Search Engine Optimisation fundamentals built-in. Creating unique and interesting content on a regular basis for your website is also critical to increase your visibility amongst search engines. Launching your website and then forgetting about it is a surefire way to get lost amongst the noise. We are happy to talk to more about your search engine strategy if we haven’t already.
We will install Google analytics software on your new website and show you how to log into your Google analytics account where you can see a wide range of statistics about your website including number of visits, page views than the amount of time people are spending on your website. Once you subscribe to one of our website care plans you will also receive more detailed analysis about your website performance and recommendations on how to improve.
Whilst we like to be flexible and responsive to your needs, we also like to deliver what we promise within the time frames and budgets we have allowed. If you ask us to add new features to your website while we are building it, will most likely ask why? If we all agree that your new request will help us achieve our objectives then we will be more than happy to oblige. If your new feature is something you would like to add to your website but is not directly tied to your original objectives then we will suggest to schedule it for a second iteration of the website once it has been launched. This will require a new proposal. You will be trained to manage your website so that you can add pages, post and more.
To proceed with your project, you are required take the following steps: Contact us for further information or Buy one of our website packages online to get started. Once these steps have been completed we will begin the project with an introduction of all relevant people to commence the discovery process.
Between us, Won Connect CIC and you (Client).
We will always do our best to fulfil your needs and meet your goals, but sometimes it’s best to have a few things written down so that we both know what’s what, who should do what and what happens if stuff goes wrong. Please see our terms and conditions for more.
You (Client) are hiring us (Won Connect CIC) located at 18 Orkney Street, Govan, Glasgow G51 2BX, Scotland, UK to design and develop a website for the estimated total price as outlined. Of course it’s a little more complicated, but we’ll get to that.
If we are designing your application we’ll create designs for the look-and-feel, layout and functionality of your website. This contract includes one main design plus the opportunity for you to make up to three rounds of revisions. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at our standard design rates. Please see our terms and conditions
If the project includes HTML markup and CSS templates, we’ll develop these using valid HTML and CSS code. The landscape of web browsers and devices changes regularly and our approach is to look forward, not back. With that in mind we will test all our markup and CSS in current versions of all major desktop browsers to ensure that we make the most from them. Users of older or less capable browsers or devices will experience a design that is appropriate to the capabilities of their software. We do not cater for people using Microsoft Internet Explorer 6 and cannot predict the behaviour of that browser. We will also test that these templates perform well on Apple’s iPad. We will not test old or abandoned browsers, for example Microsoft Internet Explorer 6 or 5.5 for Windows or Mac, previous versions of Apple’s Safari, Mozilla Firefox or Opera unless otherwise specified. If you need us to consider these older browsers, we will charge you at our standard old browser rate for any necessary additional design work, development and testing.
We may have written a lot of blog posts but we’re not responsible for writing or inputting any text copy unless we specified it in the original estimate. We’ll be happy to help though, and in addition to the estimate we will charge you at our standard copy writing or content input rate.
You will supply us photographs in digital format. If you choose to buy stock photographs we can suggest vendors of stock photography. Any time we spend searching for appropriate photographs will be charged at our standard discovery rate.
We know from plenty of experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your first idea about how something should look, or how it might work. We don’t want to limit either your options or your opportunities to change your mind. The estimate/quotation prices at the beginning of this document are based on the amount of work we estimate we’ll need to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages or templates or even add new functionality, that won’t be a problem. However, you will be charged accordingly and these additional costs will need to be agreed to before the extra work commences. This additional work will affect deadlines and they will be moved accordingly. We’ll be up front about all of this if and when it happens to make sure we’re all on the same page before proceeding. We may also ask you to put requests in writing so we can keep track of changes. If the nature or functions of the project change significantly throughout the process, we reserve the right to deem the current project cancelled. At this point you will pay us in full for all the work we have done and may commission us to complete the new project based on the new requirements. This will require a new quote and contract.
You may already have professional website hosting, you might even manage that hosting in-house; if that’s the case, great. If you don’t manage your own website hosting, or your current hosting environment does not support the solution we are providing, we can set up an account for you at one of our preferred, third-party hosting providers. We will charge you a one-off fee for installing your site on this server, plus any statistics software such as Google Analytics, then the updates to, and management of that server, plus any support issues will be up to you. We are not a website hosting company, however, we offer or include technical support for website hosting, email or other services relating to website hosting. This service is not free of charge.
We can’t guarantee that the functions contained in any web page templates or in a completed website will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this website and any other web pages, even if you have advised us of the possibilities of such damages. Please see our terms and conditions for more information.
You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the website are either owned by your good selves, or that you have permission to use them. When we receive your final payment, copyright is automatically assigned as follows: You own the graphics and other visual elements that we create for you for this project. We’ll give you a copy of all files and you should store them really safely as we are not required to keep them or provide any native source files we used to make them. You also own text content, photographs and other data you provided, unless someone else owns them. We own the markup, CSS and other code and we license it to you for use on only this project. We love to show off our work and share what we have learned with other people, so we reserve the right to display and link to your completed project as part of our portfolio and to write about the project on websites, in magazine articles and in books about web design.
We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we’re also sure you’ll want to stay friends, you agree to stick tight to the following payment schedule.
Please see our terms and conditions for website design and development

OUR SERVICES

Do you have something amazing to offer the world? We can help you make your impact!

WEB DESIGN & DEVELOPMENT

We can create anything from a simple one-page website to a fully functional eCommerce store. Whether you are an individual, a small to medium-size business or a non-profit, we have the solution for you.

WEB MAINTENANCE

We will take care of your website. This can mean anything from updating content, layout or adding new exciting features to your website to hacker repair and website migration to a new server. Whatever you want, we can do it.

Ecommerce

Every eCommerce website we develop is integrated with major payment gateways including Sagepay, Stripe & PayPal and comes with advanced SEO (Search Engine Optimisation). You will have full control of your eCommerce store.

SEO

Our goal is to fully optimise your business for all of the major keywords for your respective niche. Above all, the higher you rank on the search results page and the more frequently you appear in the search results list, the more traffic your website will receive.

GRAPHIC DESIGN

From stunning logo design, eye-catching posters, engaging brochures & magazines, and impactful business cards – we will make your business stand out from the crowd. If you can dream it, we can make it.

VIDEO PRODUCTION

Our in-house video production and editing team can help you to tell your brand story, from promotional videos and product launches to animated videos and many more. Give us your ideas and we will bring them to life.

DIGITAL SKILLS TRAINING

Our goal is to fully optimise your business for all of the major keywords for your respective niche. Above all, the higher you rank on the search results page and the more frequently you appear in the search results list, the more traffic your website will receive.

WHAT CAN WE DO FOR YOU?

We know you have something amazing to offer the world.
We can help you make an impact.

WEB DESIGN & DEVELOPMENT

We can create anything from a simple one-page website to a fully functional eCommerce store. Whether you are an individual, a small to medium-size business or a non-profit, we have the solution for you.

WEB MAINTENANCE

We will take care of your website. This can mean anything from updating content, layout or adding new exciting features to your website to hacker repair and website migration to a new server. Whatever you want, we can do it.

SEO

Our goal is to fully optimise your business for all of the major keywords for your respective niche. Above all, the higher you rank on the search results page and the more frequently you appear in the search results list, the more traffic your website will receive.

Ecommerce

Every eCommerce website we develop is integrated with major payment gateways including Sagepay, Stripe & PayPal and comes with advanced SEO (Search Engine Optimisation). You will have full control of your eCommerce store.

GRAPHIC DESIGN

From stunning logo design, eye-catching posters, engaging brochures & magazines, and impactful business cards – we will make your business stand out from the crowd. If you can dream it, we can make it.

VIDEO PRODUCTION

Our in-house video production and editing team can help you to tell your brand story, from promotional videos and product launches to animated videos and many more. Give us your ideas and we will bring them to life.

DIGITAL SKILLS TRAINING

Our goal is to fully optimise your business for all of the major keywords for your respective niche. Above all, the higher you rank on the search results page and the more frequently you appear in the search results list, the more traffic your website will receive.

Ready to Get Started?

Your bespoke website is only just one email away! Fill in the form or email us at  info@wonconnect.org.uk and we will be in touch to talk about your project and how we can help

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